Returns Policy

Thank you for ordering from Fashionably Yours, we anticipate that you will be happy with your purchase. If for some reason you are not satisfied we will do our best to help you. Most items may be exchanged provided you follow the correct Exchange procedure. Most faulty items may be exchanged or returned for a refund. Return postage and the cost of posting the replacement to you are your responsibility.

We allow 3 days for you to try on the dress/shoes and check the fit . If the dress or shoes do not fit, you may initiate an exchange during this initial 3 days providing the dress or shoes are unworn (aside from being tried on of course!) and in its original undamaged packaging. This involves following the Exchange Procedure.

Fashionably Yours is not responsible for you changing your mind or making an error in purchasing and are not obliged to accept exchanges for either of these reasons. For restrictions on exchanges please click here.

Though we do not expect any problems, if you find your order is faulty it can be exchanged or returned (for refund) to us within 7 days of the Return ID being issued. Please note: Refunds will be for the cost of the goods only and do NOT include any postage and handling charges. Any returns we receive with missing items, without damaged packaging or with items showing signs of wear, will not be credited. Refunds are ONLY available for faulty goods and are subject to the correct Refund Procedure is followed. If you are requesting an exchange, these are only available subject to the correct Exchange Procedure being adhered to. For conditions under which a faulty item can not be exchanged/refunded please click here).

My Item Is Different From The Picture, Why?
Styles are subject to change without notice, due to the manufacturers production. These changes, no matter how slight, are beyond our control. We apologise for any inconvenience this may cause. The manufacturers do not always notify us of these variations. We will reflect any changes to the items in the website descriptions and images as soon as we become aware of them. Thank you for your understanding with this issue.

I Need a Different Size, What Should I Do?
If you need a different size, please contact us to initiate an exchange. You must place a new order for the needed replacement item(s) immediately, and return the item(s) you have already received. This is necessary as the desired item may be out of stock by the time we receive your return, and it will ensure the fastest delivery of your replacement item(s). All appropriate policies apply to all returned items. Exchanges are for the value of the merchandise only, not including postage and handling.

How do I know whether I am eligible for a refund or exchange?

Refunds are ONLY given for faulty goods.

 

We do not give refunds/exchanges for:

Sales Items:

MADE TO ORDER - Wedding Gowns - Refunds/Exchange Policy

Satisfying our customers is our number one concern as we hope to bring you the wedding gown of your dreams for your very special day. We require you to pay the amount in full before we place the order for your gown so that we can ship it out as soon as we receive your custom made dress.
We please ask that you open your package and try on your gown (without removing labels, altering or washing it) as soon as it arrives so you can inspect that it meets the requirements. We allow up to 7 days for you to contact us, regarding any problems.

If you find that your item is faulty then it must fall under the following category of being; stained, ripped, damaged, faulty zippers, etc. If this is the case, please notify us by email and/or phone and arrange some persuasive photographic proof or video for evidence of the fault. Only under these circumstances, will we refund you.

If you have a change of mind or order the incorrect size then we unfortunately cannot offer you a refund. However you may be eligible for store credit or an exchange. When you are returning or exchanging a dress, please make sure they are in original condition with labels attached, unwashed, unaltered and clean.

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Exchange Procedure

I would like to exchange a product. How do I do it?

Please contact us by phone or email within 3 days of the delivery date to organise the exchange of your item(s). Our email address is sales@fashionably-yours.com.au

When sending an email please provide the following information:

• Your name

• Your telephone number

• Your order number

• A brief description of the problem and indicate that you wish to exchange your item

Alternatively you can contact us by phone on 02 9487 4888 to arrange an exchange. Please make sure you have the above details ready when you call.

All exchange requests will receive an email confirmation. Please make sure you add our e-mail address to your contact list to enable our email to be delivered to your inbox.

How do I return and exchange my item(s)?

Once you have contacted us by either email or phone we issue you with a Exchange ID number via email confirmation. You should quote this EXCHANGE ID number when returning your product. You need to write our address clearly on the package. Please also make sure the Exchange ID number is clearly written on the outside of the package to enable us to process quickly and efficiently.

Please note: Exchanges must be received within 7 days of the EXCHANGE ID being issued.

You will need to pay the return postage and for the postage for the replacement item.

Please follow correct exchange procedure (outlined here) or we will be unable to process your request for exchange.
Please contact us by phone if have further questions. Our number is (02) 9487 4888.

How long will it take for my return to be processed?

Typically, returns are processed and sent off within 7 days of us receiving the merchandise back.

What if the item I would like to exchange my order for is not as expensive?

Items can be exchanged for products up to equal value. Partial refunds are not given. Refunds are only granted for faulty products.

Return / Refund Procedure

Refunds are only available for faulty products. Under no other condition will refunds be granted.

How do I organise a return for a refund of faulty goods?

Please contact us by phone or email within 3 days of the delivery date to organise the return of your item(s). Our email address is sales@fashionably-yours.com.au

When sending an email please provide the following information:

• Your name

• Your telephone number

• Your order number

• A brief description of the problem and that you wish to a refund due to the goods being faulty

 

Alternatively you can contact us by phone on 02 9487 4888 to arrange a return. Please make sure you have the above details ready when you call.

All return requests will receive an email confirmation. Please make sure you add our address to your contact list to enable our email to be delivered to your inbox.

How do I return my item(s)?

Once you have contacted us by either email or phone we issue you with a Return ID number via email confirmation.

Upon receiving your Return ID you will need to send the product(s) back to us via Express. Please keep a record of the tracking code.  You need to write our address clearly on the package. Please also make sure the Return ID number is clearly written on the outside of the package to enable us to process your refund quickly and efficiently.

Please note: Returns must be received within 7 days of the Return ID being issued.

Refunds are for the cost of merchandise only and do not include posting and handling. We will refund you upon receiving your returned order.

Please follow correct refund procedure (outlined here) or we will be unable to process your request for refund.

Important Information:

You must send your return through a track-able method (eg. Australia Post’s Registered Post). If the delivery of the item is unable to be tracked and we do not receive the item, we are not able to refund or exchange the order.
Please double check you have included all products (and packaging) before sending them back to us.
There is a 15% handling fee if you order more than 5 of one item and then return them.
There can be no claims after 3 days from the date you received the goods..

I have more questions!

If there is anything else we can help you with, please contact us. We will be happy to help.