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FAQ

We specialize in Designer wedding dresses, modern bridesmaid dresses, stunning evening dresses, party dresses, mother of the bride dresses, mother of the groom dresses.  Our Promises to our customers are quality, selection, service and value.

General

  1. Does Fashionably Yours have a shopfront? What are your business hours?

  2. How do I know if an item is in stock?

  3. How do I know what size I am?

  4. The item/size I want is out of stock. Will you get more in?

  5. Do you stock all the items on your site in the shopfront?

  6. Do you stock sales items in your shopfront?

  7. Do you have bridal gowns in your shopfront?

  8. Do I need to make an appointment to visit your shopfront?

  9. Why should I create an account with Fashionably Yours?

  10. How can I get a discount?

  11. What is your Privacy Policy?

  12. I don't wish to receive any newsletters, promotions or special offers emails from Fashionably Yours anymore. How can I opt out?

  13. I have more questions. How can I contact you?

Ordering

  1. Can I cancel an order?

  2. Can I add to my order?

  3. What sort of payment options do you offer?

  4. Is it safe to pay via credit card online?

  5. Do you offer laybys?

  6. What details do I have to provide when I order?

  7. How can I check the status of an order?

  8. I received an email saying I have a new order message from you. How do I check this?

  9. How do I know you've received my order?

  10. All Dessy and Mori Lee dresses are made to order?

Shipping

  1. When will I receive my order?

  2. Will you send me my tracking number?

  3. Do you ship overseas?

  4. If an item is a preorder item, how long does shipping take?

  5. Can pre-orders be sent earlier than the time mentioned?

  6. Can I pick up my order to save on shipping?

  7. I need my item today and can't wait for next day delivery. Do you offer a courier service?

  8. What is the cut off time for orders to be shipped out the same day?

 

Exchange/Returns

  1. What is your exchange/returns policy?

  2. Can I return my item? How do I return my item?

  3. What is the procedure for exchanging an item?

  4. I need to exchange my item, however time is not on my side. Is there a quicker process?

  5. If I return my item for a refund, does that include postage?

  6. I submitted my return request online, however you have rejected it. Why?

  7. My item is faulty. What procedure do I need to take?

 

Answers:

GENERAL

Does Fashionably Yours have a shopfront? What are your business hours?

Our showroom is located at Rear Level 1, 33 Redleaf Avenue Wahroonga, Sydney
Our opening hours are 9am-5pm Monday-Saturday

We understand you may need a later appointment and these are available Thursday nights on request. Please note, this may not be available due to high demand.

 

How do I know if an item is in stock?

We pride ourselves on our large range of stock from a number of well known and high fashion brands, we endeavour to always have plenty of sizes & colours available however if the size you click on says 'the selected product combination is currently unavailable' this unfortunately means we are out of stock in your desired size/colour and you will be unable to add it to your shopping cart. All items that you are able to add to your basket are currently in stock and ready to ship (besides pre-orders). If there is an item you would like but are unable to find, please contact us as we may have new stock coming!

 

How do I know what size I am?

If you’re tossing up between sizes, it’s normally safer to order the larger size. However we do have an online sizing chart available for a number of our different brands that we carry.

When you’re in store and have had your measurements done by one of our stylists, in the instance you fall between two sizes we give the customer the option to choose what option is best for them.


If you need further help, we would be happy to assist you, just contact us.

 

The item/size I want is out of stock. Will you get more in?

It is very likely that we may be able to order in your item! Please contact us regarding any out of stock queries via our email: sales@fashionably-yours.com.au or contact us via phone: (02) 9487 4888. 

However please note that if the item states in the description that it is discontinued or if the item is on sale, unfortunately we will be unable to order in.


Do you stock all the items on your site in the shopfront?

Unfortunately our shopfront is a showroom, so we aren't able to fit all our sizes, styles and colours! We have a selection of beautiful bridal, bridesmaid, flower girl and mother of the bride outfits in store. It is always best to give us a call on 02 9487 4888 or email sales@fashionably-yours.com.au to check if we have the items you are interested in trying on.


However please note that pre-order and sales items cannot be brought into store for trying on.

 

Do you stock sales items in your shopfront?

Unfortunately we don't stock any sales items in our shopfront. These are available for online purchasing only and we are unable to bring them into our store for viewing

 

Do you have bridal gowns in your shopfront?

We specialise in bridal gowns in our showroom and they are available for customers to come in and try on with a Bridal appointment. However some of the bridal gowns are only available once ordered in and we unfortunately can't bring a sample to our store.

 

Please contact us via phone on (02) 9487 4888 to schedule an appointment and let us know what you’re wanting to try on.

 

 

Do I need to make an appointment to visit your shopfront?

Bookings are essential this is so we can allow 45 minutes for you, your bridal party and guests to have a one on one styling session in store with enough dressing rooms and space for your bridal party.

 

Please note: All our appointments are back to back so please arrive on time as we cannot move other appointments around to accommodate late arrivals.

 

 

Why should I create an account with Fashionably Yours?

Creating account means you can save your details such as name, email and shopping addresses for future orders! Once you become a member and create an account with us at Fashionably Yours, you are then eligible to receive our newsletters which are full of special coupons, discounts are much much more!

 

How can I get a discount?

The best way to find out about our special offers, promotions and deals are be to signed up to our newsletter and like us on facebook! We always love to reward our loyal customers!

 

What is your Privacy Policy?

We treat your details with the strictest confidence and never sell, lend or give ANY of your details to another company. Please see our Privacy Policy for more details.

 

I don't wish to receive any newsletters, promotions or special offers emails from Fashionably Yours anymore. How can I opt out?

You can simply sign back into your account and choose not to receive these emails from us. Alternatively if you are finding it difficult to do by yourself, give us a call on 02 9487 4888 or email us sales@fashionably-yours.com.au and we will be able to assist you.

 

I have more questions. How can I contact you?

You can send us an email sales@fashionably-yours.com.au or contact us via our number 02 9487 4888.

 

ORDERING

Can I cancel an order?

This depends on the time you have placed the order and when you contact us about cancelling it. Generally we do all our shipping before 3pm, however final packaging can be done a little earlier. So if you have placed your order the evening before and don't contact us to cancel until around 3pm, it is very unlikely as it would have been shipped out already. If you have realised that a mistake order has been placed, it is best to contact us via PHONE on 02 9487 4888 immediately so we can confirm with our warehouse. Contacting via email is not always safe as it may take 1-2 business days for us to reply.

 

Can I add to my order?

Absolutely! Depending on the time, we can add to your order if you decide on new items you'd like to purchase. All of our shipping is done by 3pm, so please contact us before this time via PHONE immediately on 02 9487 4888 so you won't miss out!

 

What sort of payment options do you offer?

We offer a variety of different payment methods to suit your needs! You can pay online instantly via Visa, MasterCard, American Express or PayPal. If you would prefer, you can call us and place and pay for your order over the phone (02 9487 4888).
Other methods include paying by cheque, money order and direct transfers. Whatever option you choose at the checkout, you'll be sure to be directed through a safe and easy payment process! However please note that if you are paying via cheque, money order or direct transfers then this is not always instant. We will be unable to send out your order until we receive confirmed payment from you.

 

Is it safe to pay via credit card online?

Absolutely! We offer a very secure service when it comes to the checkout progress! Everything is encrypted and protected.

 

Do you offer laybys?

Yes! We do require an initial deposit and you have 2 months to pay off your item!

 

What details do I have to provide when I order?

When proceeding through the checkout, you will need to provide us with:

1. Name, e-mail and a password of your own invention
2. Billing and shipping address
3. Visa/Master/Paypal or other payment details

All information you give us will be treated with the strictest confidentiality. See our Privacy Policy.

 

How can I check the status of an order?

You will receive e-mails at various stages of the process to let you know how your order is progressing.
If your order has been shipped, then Australia Post will then automically email you your Tracking Number, which will enable you to work out its delivery status from the 'Track my Post' feature available on their official website.

 

I received an email saying I have a new order message from you. How do I check this?

All you need to do is visit our website and log back in. On the right hand side bar then click the messages tab. You can then read and reply to any messages sent to you throughout the course of your order.

 

How do I know you've received my order?

Upon completing your order, you will be sent an e-mail (to the e-mail address you gave us during the checkout process), confirming that you have placed your order with us. Another will be sent confirming your payment. Once you have received your order number, then the order has been placed on our system.

Please note : All Dessy and Mori Lee dresses are made to order. These items are non-refundable and non-exchangeable. 

These items are made to order not made to measure therefore small adjustments may be necessary after your dress is received.

We order the size that best fits you at the time of ordering.

 

SHIPPING

When will I receive my order?

If you place your order online before 2pm (EST 'Sydney Time' on a weekday) we will generally send your order the same working day.

If you place your order after 2pm, your order may not be sent until the next working day.

The amount of time your order takes in the post varies depending upon where you live.

We send orders with Australia Post Express Post Service.

Typically you can expect it to take between 1 and 3 days.

It normally takes between 1 and 5 working days from placing your order to having it delivered to your door. The tracking number for your parcel will be automatically sent to you via Australia Post to your contact email.

As also stated in our Shipping & Returns page - the 1-3 day delivery only applies to regular orders. Orders such as bridal gowns (4-5 months), pre-orders (12 weeks) and other special orders can take much longer depending on the item you have purchased. Please inquire for more details.

 

Will you send me my tracking number?

We ship our items via Australia Post and once the parcel leaves our hands you will be automatically emailed a tracking number from Australia Post. You can then visit their website and use this code via their 'Track my Post' feature along your parcel's delivery.

 

Do you ship overseas?

Yes. While we mainly sell and ship within Australia, we also service New Zealand; in this case Airmail or Express International postal services are available and will incur additional cost. At the checkout you can estimate the cost of shipping before purchasing and confirming your order. For specific countries, please inquire.

 

If an item is a preorder item, how long does shipping take?

The delivery time for pre-orders appears on the product or item's page under the 'ADD TO CART' button. This is a general estimate as sometimes items can be in a delayed shipment. Please plan accordingly as we do try out best to accomodate you but can't always guarantee the exact date.

 

Can pre-orders be sent earlier than the time mentioned?

Unfortunately, no. We do try out best to accomodate you and put a priority on those needed urgently. However the pre-order delivery dates shown on the page are the basic times and we are unable to promise or take reponsibility for any items needed before that date.

 

Can I pick up my order to save on shipping?

Yes. Choose the 'Pick Up' option in the online checkout. You will then be notified when it has arrived in store and you'll be able to pick it up from our retail store.

The Fashionably Yours retail store address is : Rear Entrance Level 1, 33 Redleaf Ave, Wahroonga, Sydney NSW 2076. Entrance via Wahroonga Carpark.

 

I need my item today and can't wait for next day delivery. Do you offer a courier service?

We do have a courier service. If you require this, please contact us immediately on 02 9487 4888 so we can assist you. The courier delivery is typically a 4 hour estimate and only available for Sydney residents. It generally costs $50 depending on your suburb/postcode.

 

What is the cut off time for orders to be shipped out the same day?

The cut off time for order is 2-3pm. However it is advised to get your order in well before that time to avoid any unforeseen delays.

 

EXCHANGE/RETURNS

What is your exchange/returns policy?

You can review our full exchange and refunds policy online here.

 

Can I return my item? How do I return my item?

You can return items, providing you've read our online exchange and refunds policy and are eligible for a return.

 

What is the procedure for exchanging an item?

We have a simple and easy procedure to follow available on our online exchange and refunds policy.



I need to exchange my item, however time is not on my side. Is there a quicker process?

Absolutely. You can do an express exchange procedure which means you re-place a new order for the item or new size you desire and pay for it in full. Please remember to put your original order number in the notes section of the checkout so we can follow up. Then once we receive your original return in store we refund the amount. This guarantees that you receive your exchange on time without loosing out!

 

If I return my item for a refund, does that include postage?

Unfortunately no. All postages costs are non-refundable.

 

I submitted my return request online, however you have rejected it. Why?

If your request was rejected then you have not complied with our online exchange and refunds policy conditions and eligibility. You may have failed to contact us within the 7 day period or your returns good were received well outside of the 7 days return policy. You can always contact us for more information.

 

My item is faulty. What procedure do I need to take?

Please review our online exchange and refunds policy in regards to faulty items.

 

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